Returns & refunds

Damaged, leaking or wrong items

If your order arrives damaged, leaking, incomplete or not what you ordered, email velorascents.usa@gmail.com within 14 days of delivery with your order number and a photo. We will send a replacement or give you a full refund, including the delivery fee, at no cost to you. You don’t need to send the item back unless we ask.

Changed your mind

You can return unopened, unused items in their original sealed packaging within 30 days of delivery for a refund of the item price. For hygiene and safety reasons, we cannot accept returns of fragrances that have been opened, sprayed or used, unless they arrived damaged or faulty.

Lost parcels

If tracking shows no movement for 10 business days, or your parcel is marked delivered but you can’t find it, email us. We will open a claim with USPS and send a replacement or refund once the parcel is confirmed lost.

How to return an item

1. Email velorascents.usa@gmail.com with your order number and the item you want to return. Please wait for our reply before sending anything.
2. We will send you the return address and instructions. Perfume must be shipped back by ground service only, marked as a limited-quantity flammable liquid. We will explain how.
3. For change-of-mind returns, the return shipping cost is yours, and the original delivery fee is not refunded.

Refunds

We refund to your original payment method within 5 business days of receiving and checking your return, or of approving a damage claim. Your bank may take another 5–10 business days to show it. We’ll email you when the refund is sent.

Exchanges

Want a different scent? Return the unopened item as above and place a new order. That’s the fastest way to get the one you want.

Questions? Email velorascents.usa@gmail.com.